Returns & Refunds

Returns

Please note that all our orders are personalised and made bespoke. Return of goods will be at the discretion of Kinect International. To process a return please contact our customer service who are available Monday to Friday between 8:30am and 5:00pm via phone (01908) 628120 or email [email protected].

We are happy to accept returns for items that are;

  • Delivered damaged
  • Faulty
  • Incorrectly delivered

We ask that all goods returned remain in their original packaging, unopened, not worn and in the original state delivered. Our customer service team will provide you with details for processing a return. We ask that you return the items by signed courier to ensure they reach our facilities securely and intact. The responsibility of safe return of goods is held by the consumer and all items will be inspected on return. Our team will credit your account for postage on successful delivery and inspection of goods returned. We do not offer credit for postage for items returned damaged or lost in transit.

For items that are ordered incorrectly or no longer wanted we do not offer credit for return postage and this will be at the discretion of Kinect International.

Refunds

Please note that all our orders are personalised and made bespoke. We are happy to offer refund for goods that are;

  • Delivered damaged
  • Faulty
  • Incorrectly delivered
  • Cancelled

Our customer service team will look to offer suitable alternatives or replacements to the same value of your original order. If you would like to receive a higher value alternative our team will process an order for you discounting the refund against the value required for the order.

If you do not require an alternative or replacement our customer service team will process a refund to credit the bank account for which the order was placed against. Alternatively, our team can provide you with discount vouchers to the value of the refund.

Replacements

Please note that all our orders are personalised and made bespoke. We are happy to offer replacements for goods that are;

  • Delivered damaged
  • Faulty
  • Incorrectly delivered

To organise a replacement please contact our customer service team. All replacements will be to the value of the item ordered. Should there be any changes to the pricing our customer service team will look to process an additional payment if the current price is greater or a refund to your account if price is reduced. All replacements are at the discretion of Kinect International and we may ask for the original goods to be returned before processing a replacement.

Order Amendments

To amend your order please contact our customer service team. We are happy to help process additional items and personalisation’s to your order. Please note that all our orders are personalised and made bespoke. As a result it may not be possible to cancel or amend the personalisation of your existing order and will be at the discretion of Kinect International. Any changes to your order may result in the delivery schedule being delayed.